.
Reference Code:  88766

Assistant Digital Manager - Cartier

Bangkok, 10, TH

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

  
  

Key Responsibilities

 

Product Owner

  • eCommerce
    • Monitors orders to ensure timely process of all orders/ returns, etc.
    • Provides operational support to the Customer Service and BTQ team while managing escalations and complaints.
    • Manage daily operation of e-commerce platforms to drive improvement in conversion rates, and cart value and improve customer experience.
  • Website
    • Overseeing the Website content to ensure all content is correct and consistent with the brand’s identity.
    • Work closely with Media / MKT team / HQ teams to supporting/developing of website content, ensure the website is in line with the local and regional campaign.
    • Work with developers to improve website functionality speed and solve website issue.
    • Tests and/or troubleshoots website evolutions and reports any bugs/glitches as a liaison between and our team. Provides full follow up to ensure issues are resolved.
    • Ensuring that all product is uploaded correctly, and content is correctly displayed.
    • Ensure the timely launch of the new product and price are corrected.
    • Traffic Driving & Improvement  - Work closely with Media team to tracking analyzes improving online Paid Search Ad Copy and SEO/SEM.

 

Digital Project Management

  • Facilitates upcoming and ongoing projects and test new developments to better the Customer experience online.
  • Optimizes internal workflows to increase speed and efficiency. Prioritizes tasks to ensure increased productivity and project management.

 

Others

  • Respond to finance requests related to invoice discrepancies and questions.
  • Measuring and reporting on the performance of all digital marketing campaigns
  • Assist & support administrative task assigned by Digital Manager.

 

Requirements and Skills

 

  • Minimum 3 years working experience in Digital Marketing & E-Commerce
  • Technical understanding of e-commerce web platforms, analytics, digital landscape and products
  • Confident to resolve customer complaints and handle escalated inquiries effectively.
  • Good Interpersonal skill
  • Proficient in written and oral communication in English

 

 

PERSONAL DATA COLLECTION STATEMENT

 

We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

 

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.

 

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

 

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont