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Reference Code:  9782

Watchmaker (Boutique)

Amsterdam, NH, NL

Permanent
  
  

Cartier, l'artisan des passions.

WE RECRUIT
 
Our World leading luxury Maisons in Jewelry and Watches - Cartier, is searching for talented professionals to join our Boutique in Amsterdam. Cartier is looking for a passionate and highly professional Watchmaker.
Do you have a passion for Luxury Retail and high-end watches & jewellery? Are you interested to work in an international company in a diverse team? Are you fond of Watch technique and passionate about servicing & repairing watches? Do you like a technical challenge and are you keen to develop yourself on a continuous basis? Then this is THE job for you
 
KEY RESPONSIBILITIES
As a Watchmaker, you are the technical expert on Watches being able to perform interventions according to technical guidelines. You are a very important factor in providing excellent customer service to our clients, meeting goals in terms of quality, lead times & profitability. At the same time, you are able to manage your resources efficiently and to improve the effectiveness of the service provided. Although you perform a specialist function, you possess good social communicative skills and are a team player who is able to work well with the boutique team.
 
MAIN RESPONSIBILITIES
1) Operational
- You receive & attend to after sales end-consumer and boutique colleagues  (in line with Brand CS guidelines)
- You answer technical & intervention linked questions by Client and boutique colleagues.
- You are in charge of conducting product analysis & quotation including services, options, pricing and lead times.
- You provide quick repairs to products. Inc. bracelet/strap interventions (in line with Brand CS guidelines)
- You provide Complete and Maintenance Service to products up to their technical trained Level (in line with Brand CS guidelines)
- Provide polishing-refurbishing service up to technical trained and equipment level provided.
- Also provide, on occasions, exceptional workshop operation cover for events/product launches outside of the standard workshop operational hours.
- You have a good understanding of the brand's policy and guidelines including intranet and I.T. tools and uses them effectively.
 
2) Technical
- You conduct repairs within expected quality standards for esthetical, functional, quantity, performance and expected lead times.
- You have a good understanding of his equipment and tools and uses them in a safe and appropriate manner.
- Maintain all equipment and tools to optimum working condition, which includes washing, sterilizing and cleaning on a regular basis and recommending the purchase of same if damaged/defective or that may improve the effectiveness of the service centre.
- Promote quality in order to avoid repeating errors.
- You operate in accordance with the brands` and Richemont’s technical guidelines.
- You are familiar with the brand products and services, and as necessary attends training arranged for this purpose and technical training to maintain the best working practice.
 
3) Collaboration
- Back-up superior in his CS linked tasks, including quality feedback tools and reporting.
- Support the estimation, intervention and control phases of customers and stock items (as foreseen in the Watch Stock Maintenance)
- You discuss issues on any trouble-related jobs or problems linked to workload or environment and provides feedback to the superiors to achieve productivity level and best working practice.
- Collaborate with boutique and CS colleagues to suggest solutions and solve issues and concerns within both environments to ensure smooth operation of the workshop and CS related operations. 
- You are engaged and informed with the boutique staff and operations to build a good working relationship.
- Provide an introduction and mentoring training for new staff members in the workshop environment.
 
4) Administrative / Logistical
- Follow the repair flow procedures and guidelines to achieve efficient service levels.
- Manage your spare parts and consumables in the workshop to maintain stock levels.
- Organize, classify, and put all materials in the workshop in order, as to achieve a safe organised environment.
- Order replenishment and repair parts needed, follow up repairs waiting for spare parts and orders placed.
 
YOUR PROFILE
- You acquired a Watchmaker Certification (WOSTEP or equivalent)
- You built 4-5 years of Watchmaking experience with high-end luxury watches
- You have strong diagnostic skills - You are accurate & precise in your work, delivering high-quality results
- You have excellent work organization, being able to work in a high paced environment
- You understand the importance of a strong client focus & orientation
- You are great in verbal communication skills in Dutch and English
- Having knowledge & experience with SAP is an advantage
 
WE OFFER
- Working in a great and professional leading Company  in the Watch & Jewelry Industry
- A challenging job offering the possibility to professionally develop yourself in a Luxury commercial environment
- Attractive benefits & conditions

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