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Reference Code:  33144

Sales Associate

Amsterdam, NH, NL

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

JOB MISSION

 

As an Ambassador of the Maison, you achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touchpoints. You will also participate to the daily boutique operations.  

 

MAIN RESPONSALITIES

 

  1. Sales Achievements

 

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
    • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
    • Adapt approach according to the client needs and motivations
    • Negotiate and handle objections with ease
    • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience
    • Remain current on industry news and competitor
    • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close, and develop).
    • Strives to always improve and surprise the client(s).
    • Transmits the passion and values of the Maison.
    • Meets individual and boutique targets, both quantitative and qualitative.
    • Embraces New Retail & Omi-Channel approach.

 

  1. Client Experience & Relationship Management

 

    • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
    • Appropriately resolve client issues/concerns and escalate as needed to Management
    • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 
    • Efficiently develops the client portfolio.
    • Executes targeted CRM actions.
    • Participates to client events and acts as an Ambassador of the Maison.
    • Deliver a highly professional service in an omnichannel environment
    • Suggest products based on client preferences [using stock from the boutique or from another retail network ex. E-commerce]
    • Champion hyper-personalized actions, both digital & non-digital on:
      • Personalized client’s experiences actions (Taking products to client’s home, engraving, embossing, digital experience…) *
      • Conciergerie & in-store hospitality services
      • Maison related animation Client special events
      • New services (boutique pick up, delivery at home, distant sales…) *
      • Care Services
    • Offer new digital experiences (ex. virtual selling ceremony)

 

  1. Daily Boutique Operations
    • Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique
    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
    • Assist in the merchandising and daily maintenance of displays and back-stock
    • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
    • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
    • Participates to the implementation of Visual Merchandising guidelines.
    • Master existing and new tools related to transactions, client portfolio management & appointment (i.e. mobile POS, sales force)

 

PERSONAL SKILLS/ABILITIES

 

  • Commercial ability, selling skills, service and client focused, strong interpersonal skills, curiosity, and team spirit.
  • Product knowledge.
  • Technical Savvy
  • Fluent in Dutch and English and another European language, Russian, Arabic, or Mandarin is a plus.
  • Excellent interpersonal and communication skills are required
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Being a genuine Maison Ambassador
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-Starter with Team-Player approach
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

 

Required Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
  • General knowledge of timepiece movements

 

Technical Skills:

  • Ability to work in a fast-paced retail store environment
  • Computer and internet Savvy
  • MS Office experience required; SAP knowledge preferred

 

 

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont