Reference Code:  90380

Quality Specialist - Italian and Spanish speaker

Amsterdam, NH, NL


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


The aim of the Client Relations Centre is to provide an outstanding experience to our clients.  We do this by focusing on building client relations, being service minded and solution oriented.  We are proactive, informed, passionate and caring.
The Learning & Development team supports employees by designing and facilitating opportunities to grow.  Enhancing knowledge and skills is our priority because it grows confidence and competence.  We then focus on quality, observing how our employees use the knowledge and skills they learned, and we provide instant feedback and coaching. We report and act on critical errors that need immediate attention and regularly inform the business about our quality measures.




As Quality Specialist you are passionate about quality standards focusing on how we build relations with our clients, manage our clients’ profiles and report client issues/critical errors in our operations. 

You are an energetic, inquisitive, independent thinker who is 100% client oriented.  You enjoy collaborating with stakeholders to ensure that employees are skilled and knowledgeable and can efficiently use the internal tools and procedures to meet our department SLA’s whilst offering our clients an outstanding service.

You have experience in quality management in a client relations centre.  You are analytical, detail oriented and communicative.  You enjoy analysing quality reports to determine and plan learning, or coaching needs and you love working with people in order to bring the best solutions.




Do you have a positive, can do attitude?  Are you a pro-active thinker and doer with the following experience and skills?

  • Work experience in a Customer Service role
  • Proven track record of analytical skills
  • Hands on experience in a quality assessment role within a sales or customer service position - Coaching experience is a big plus
  • Familiarity with SAP/Salesforce
  • Excellent communication and presentation skills – training experience an advantage
  • Examples of data visualisation abilities and understanding of support metrics
  • Problem solving capabilities to create meaningful strategies to improve quality
  • BSc degree in customer service quality management or relevant field
  • Additional certification in quality or COPC is a plus
  • Good understanding of tools used to measure and report on quality control
  • Spanish and Italian speaker at near native level is essential, English is mandatory




We offer you a great international environment with strong professionals in the field. Grow and develop your knowledge in a fun and flexible working environment and the chance to be a part of a rapidly expanding function.


We also offer a competitive salary to reward your efforts and a supportive environment.




If your application is selected we will reach out to you within 1 month for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency. If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team.


Richemont is an equal opportunity employer.

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont