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Reference Code:  33182

Operations Backoffice Manager

Amsterdam, NH, NL

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

MAIN PURPOSE:

Cartier Amsterdam is seeking a Boutique Operations Backoffice Manager who will be responsible for executing administrative and logistic tasks supporting our New Retail & Omni Channel approach. Ensuring compliance with brand security and operational procedures you will be able to personify the Cartier spirit through a deep understanding and conveyance of brand value, culture, image, and policies.

 

KEY REPSONSIBILITIES:

  • Support the boutique team with common administrative tasks
  • Organization and completion of the overall Backoffice-Administration
  • Cash register management
  • Inventory control- proper movement of product in/out of the boutique including shipments,
    Transfers and consignments, i.e. tagging, quality control, organization, protection, placement in Boutique inventory tool, cycle counts, daily counts, audits, and reconciliation problem solving.
  • POS Procedures - execution and understanding of all POS procedures to both support the sales team and insure audit compliance, i.e. all tender type processing/policy, tax exemption,  external boutique transactions, gift certificates, bank deposits, change requests, daily paperwork, red lights, sales recognition, telephone order, remittance, reservations.
  • Boutique Shipping - proper understanding and execution of all brand guidelines regarding shipping and receiving policies, including boutique e-commerce shipments and returns
  • Support all logistical tasks related to omni-channel & ecommerce boutique performance (i.e. click from store & click & collect, return/exchange/refund cross different channels)
  • Merchandising Responsibilities - weekly communication of stock needs, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.
  • Supply Ordering - all office, shipping, and banking supplies.
  • Liaise with other boutiques and departments such as Public Relations, Merchandising, Product managers, Help Desk, etc. as needed.
  • Support in our After Sales Service, as needed – registration, processing and collection of both stock and client repairs as well as management of anomaly reporting and monthly inventory/reconciliation of all repairs
  • Assist with special projects as needed
  • Operational efficiency is critical
  • Strong collaboration with our Logistics, RFBO, Retail Operations & Security teams

 

JOB PROFILE:

  • Previous administrative experience in luxury retail
  • Strong attention to detail and organization with the ability to handle multiple tasks simultaneously and with precision
  • Understanding of Customer Service needs and Customer (internal and external) priorities
  • Must be available to work retail hours including weekends
  • Working in both Boutiques in Amsterdam
  • Ability to work in a fast-paced retail store environment
  • Good ability to work with MS-Office-Package, SAP knowledge is a plus
  • Languages: Dutch and English
  • Flexible & Agile Team player
  • Excellent interpersonal and communication (written and verbal) skills are required

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont