Cartier Europe Client Relations Center Team Leader - French Market

Write your new chapter with Cartier!

Leave your mark and help us build our online heritage.

Be bold, experience the unique and be YOU!

Within the Cartier Relations Center team, reporting to the Relations Center Manager, you manage and lead a team of approximately 10 multilingual Ambassadors.

HOW WILL YOU MAKE AN IMPACT:

You will be responsible for supervising, guiding, managing, motivating and supporting the development of their team members on a daily basis ensuring that the team is delivering an excellent service in line with the defined KPIs and Cartier standards.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You possess excellent organizational and people management skills (monitor, motivate and coach the team) as well as good interpersonal and communication skills. You thrive in a multicultural work environment and are commercial and business-minded with a strong customer service focus. Apart from that, you are a driven problem-solver with a real passion for innovative ways of improving team performance and overall service operations. Additionally, you have 2 to 5 years of experience in a team leader role in an international customer service environment, speak both English and French fluently and possess significant experience in customer service, retail sales, or in call center/e-commerce related activity.

HOW DO WE KEEP YOU SMILING?

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share drinks, food, and laughs. For example, Midsummer grills, Organised lunches, Recharge Programme, Learning & Development week with many workshops, Halloween Costume Contest, End of Year Party and many more – and how do we keep all these amazing events on-going? – well, we are proud to say we have our very own Fun Committee (all of us employee volunteers) to make sure that our environment is the best it can be. Also, if you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our Amsterdam office. What is great is that we are here for a reason, we are here because we love our brands and we will support you in taking pride and growing into an expert in the

luxury field and support your development long-term, across borders and countries – we have many success stories to share!

Also to reward your dedication, we offer a competitive package, which includes base salary, the 13th month, end of year bonus, commission and full reimbursement of travel costs.

YOUR JOURNEY WITH US:

1. If your application is selected we will reach out to you within 2 weeks an informal introductory call

2. The next step from there would be a personal meeting with our Cartier Europe Client Relations

Center Manager and HR Business Partner for Cartier

3. After passing, you will be asked to complete an assessment

4. The final step will be the personal meeting with our Regional Director for Europe

Learn more about Life at Richemont and our Maisons Below:

https://www.linkedin.com/company/cartier/

https://www.linkedin.com/company/richemont/

https://www.youtube.com/user/Cartier/featured

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

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