Reference Code:  16396

Product Category Supervisor

Alkhobar, 04, SA


Cartier, l'artisan des passions.

Job mission
As an Ambassador of the Maison, his/her core mission is to ensure an excellent
client experience, to achieve sales targets and to develop his/her client portfolio.
Additionally, he/she manages the sales performance of a product category in his/her
boutique, to ensure that all measures are put in place to achieve sales targets.


Main accountabilities 
1. Sales Achievement & Client Portfolio

  • Ensures a unique and exceptional client experience

before, during and after a sale

  • Masters perfectly the steps of a sale (welcome,

discover and understand, convince, close and

  • Adapts according to the clients’ needs and


  • Deals with ease during negotiations and with


  •  Transmits the passion and values of the Maison
  • Meets individual and boutique targets, both

quantitative and qualitative

  • Cultivates a strong client relationship to develop

client loyalty and his/her client portfolio

  • Participates to client events and acts as an

Ambassador of the Maison

2. Sales Performance Management

  •  Understands and adheres to the Maison’s and
    his/her market’s commercial strategy linked to
    the product category
  • Analyses the boutique performance of his/
    her product category with the available tools
    (Dashboard, Capabilities, Context)
  • Identifies and leads the implementation of priority
    actions to develop the sales of the product
    category, validated by the Boutique Management
  • Assists and supports sales team to achieve sales

targets of the product category

  •  Implements, together with the Boutique Management,

follow up actions.


3. Operational Implementation & Supervision

  •  Ensures that all procedures,policies and guidelines
    linked to the product category are implemented
    and respected.
  •  Contributes to Visual Merchandising optimization
    of the product category (display of visible
  • Prepares for and optimizes all product launches
    for the product category.
  • Ensures the availability and use by the team of
    all dedicated tools (sales tools and client tools).
  • Ensures the correct implementation and use of
    all additional services linked to the product category
    (engraving, personalization, etc.).


4. Product Category Referent

  • Acts as a “key contact” for team, clients and

local headquarters and ensures a smooth twoway
communication (regular feedback on collections,
special requests, reporting).

  •  Participates to the improvement of product

knowledge of the boutique team.

  • Collects and shares information about competitors

and business evolution.

  •  Participates and represents the boutique in all

events linked to the product category (fairs,
cocktails, etc.)


Key skills

  • Strong interpersonal skills
  • Business acumen
  • Sales skills & product knowledge