Boutique Manager(Taipei)

Buccellati

Taipei, TPQ, TW

Permanent

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

MAIN PURPOSE

In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business

KEY RESPONSIBILITIES

Key responsibility 1

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Sales:

To achieve or surpass monthly and yearly sales targets

To respect the brand’s discount policy.
To lead the team to acquire new clients.
To leverage the average basket of existing clients.
Travel for events and trainings, visit clients and attend functions to entertain clients.
To be able to sell HJ and lead the team to sell HJ for target achievement.

Key responsibility 2

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Management:

To train the boutique staff,

To ensure proper attire, grooming and behavior in line with the brand’s guidelines,

To ensure the boutique is maintained in perfect condition
To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
To coach team and take care of the recruitment, staff evaluation and development of the tea
To prioritize, plan, delegate and adapt to business needs
To manage back office operations

Key responsibility 3

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Customer Relations Management:

To treat the customer according to brand’s standards

To build a strong customer relationship and loyalty
To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
To ensure a consistent, quality boutique experience for clients

Key responsibility 4

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After Sale Service:

To implement brand’s service strategy
To handle all customer’s enquiries and complaints

Key responsibility 5

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Stock Management / Products:

To ensure adequate and complete assortments at the boutique
To propose product ideas to management
To negotiate special products with customers and follow-up with management

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