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Codice di riferimento:  102573

SAP 4/HANA Service Manager

Buccellati

Milano, MI, IT

Fixed Term
  
  

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

For our HQ offices in Milan, we are looking for enthusiastic, passionate, dynamic people to join our IT Team as SAP 4/HANA Service Manager

 

Key Responsibilities:

 

  • Monitoring of IT Service delivery and compliance with KPIs and SLAs;
  • Supervision of the activities carried out by the Service Team;
  • Analysis of any application/infrastructure issues and identification of root causes
  • Analysis of new needs expressed by the Business and verification of priorities, necessary interventions and impacts
  • Development of Problem resolution plans and Improvement activities;
  • Development of Change and Project release plans;
  • Preparation and presentation of documentation for periodic Service SALs.
  • Knowledge of ITIL framework

 

Job profile:

 

  • The candidate is expected to have at least 2/3 years of previous working experience gained within the SAP  
  • Technical and advanced knowledge in S/4 HANA;
  • A university degree in areas including Information, Engineering, Business or other related fields;
  • Excellent communication and client handling skills;
  • Fluency in Italian and English;
  • Flexible and patient, with a strong propensity towards teamworking;
  • Proactive and problem-solving attitude;
  • Strong ability to establish and maintain a cooperative network with international teams;
  • Ability to work under pressure and meet tight deadlines;
  • A brilliant academic career as well as previous experience in international IT consultancy environment would complete the ideal profile.
 

#Buccellati

#Oneofakind

#WeCraftTheFuture

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