Reference Code:  46642

Assistant Manager, Sales & Operations LATAM (Part-time)

New York, NY, US


Baume & Mercier, watchmakers since 189 years, has always been a Maison that expresses watchmaking excellence in all its creations and through a simple, consistent motto devised by its founders: “Accept only perfection, only manufacture watches of the highest quality”. Current collections include the Clifton that feature an urban and sporty-chic character, the timeless Classima and the rectangular shaped Hampton. To know more about Baume & Mercier, please visit www.baume-et-mercier.com

At Baume & Mercier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.






Founded in 1830, BAUME & MERCIER is the world’s seventh oldest watch brand. True to its Swiss watchmaking heritage, the Maison has been creating timepieces of the highest quality, with a classic, timeless aesthetic for over 190 years.


BAUME & MERCIER is a subsidiary of the Swiss luxury conglomerate Richemont.  Richemont Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, Piaget, Vacheron Constantin, Montblanc, Alfred Dunhill and Chloe.



The Operations and Sales Assistant Manager is responsible for managing the sales and providing operational and administrative support to the BAUME & MERCIER. This includes fielding a high volume of incoming calls and emails; primarily responding to needs from our Authorized Dealer network.


Key Responsibilities


Key Responsibility # 1:  Sales Administration & Customer Service

  • Respond to high volume of phone/email inquiries from Authorized Dealers regarding product, price, availability and delivery of watches and accessories
  • Manage all aspects of order execution: order entry, allocation, and tracking
  • Process sales related transactions: markdowns, credit/debit memos, returns, stock balances
  • Manage consignment programs including monitoring aged consignments
  • Prepare data for annual Business plan (business review)


Key Responsibility # 2:  Purchasing Function

  • Manage stock replenishment of watches for Latin America
  • Manage stock replenishment of accessories for Latin America
  • Monitor flow of incoming goods from Switzerland to ensure timely deliveries
  • Coordinate with Supply Chain/HQ to manage safety stock levels and minimum reorder points


Key Responsibility # 3:  Systems Management

Must be systems savvy.  Will be designated brand Key User for systems including but not limited to:

  • SAP / NSI
  • Key local contact for the SAP local projects
  • BI/BW (SAP Reporting Platform)
  • SharePoint/MDG (Account Master Data)
  • Booster


Key Responsibility # 4:  Cross-functional tasks

Will be a primary contact for cross-functional teams including:

  • Logistics teams in Latin America:  Outbound/Inbound, Inventory Control, Returns/QC, Import/Export, and Transportation
  • Finance & Credit dept to release orders
  • HQ in Switzerland:  Sales Department, Supply Chain, Planning, Operations, After-Sales Service

Room for Sales skills improvement

  • As the main local contact for our retailers, the Operations and Sales Assistant Manager will be able to promote and develop the business in the region (sell in and sell out) with existing accounts (novelty presentations, regular business reviews, assortment proposals, retailer stock monitoring…) and new clients.



  • Spanish native speaker and Brazilian speaker      
  • Minimum 3-4 years of experience in Sales Operations or comparable experience
  • Highly self-motivated; having the ability to work with minimal supervision
  • Solutions driven with a strong sense of urgency
  • Organized and with the ability to track multiple tasks through to completion
  • Demonstrated ability to manage priorities
  • Knowledge of the Luxury Watch or Jewelry industry a plus
  • Experience working with Major local players a plus



  • Full command of SAP including SAP SD (sales orders), SAP MMP (purchase orders), NSI a plus
  • Strong proficiency in EXCEL including pivot tables and v-lookup
  • Excellent verbal and written communication skills
  • Must be able to quickly familiarize with brand history and key product offerings


Personal Skills

  • Resourceful, problem-solver, organized, takes ownership, works well under pressure
  • Team player and highly adaptable to change as dictated by the business
  • Expected to interact at all levels of the organization.  Strong interpersonal and communication skills are essential as is a poised and professional manner



Bachelor’s Degree