Code de référence:  101958

Digital & Client Project Manager - 6 months

Meyrin, GE, CH

Fixed Term

Baume & Mercier, Maison d’Horlogerie depuis 189 ans, propose son savoir-faire horloger au travers de montres sobres et élégantes, rythmé par la devise de ses fondateurs : « N’accepter que la perfection pour n’offrir que des montres de la plus haute qualité. » Les collections actuelles incluent Clifton, s’adressant aux hommes modernes urbains et sportifs, les intemporelles Classima et les montres de formes Hampton. Pour en savoir plus, visitez le site Internet Baume & Mercier :

Primary Duties:

The mission at the Digital & Client department is to deliver an exceptional experience for all clients. You will be focused on delivering a high-quality omnichannel service (primary focus is e-Boutique) that meets the needs and expectations of each of our clients across their different journeys, from pre-sales to after-sales.


As Digital & CRM Project manager, you will work closely with various teams including digital internal and external, CRM, marketing, communication and sales professionals. Your detailed responsibilities will be as following:



  • Maintaining, updating and optimizing websites and other digital applications

This includes – but not only - UX optimization and site maintenance and evolution: web pages creation/edition/cancelation, updates on banners, store locator, country specifics, cross selling, special offers, content including texts and assets management, translations coordination.

  • Creation of business specifications, briefs, mockups and wiki updates
  • Running tests to make sure designs or updates function properly
  • Fixing digital applications errors and managing the response plan

Ecommerce Analytics:

  • Global digital reporting on main performance kpis
  • Consolidation and adhoc requests
  • Reports improvement


  • Global CRM reporting
  • CRM Database evolution and adhoc requests
  • Newsletters creation (content upload, html modification, target creation)
  • Cloudpages creation for specific events
  • Customer journey creation and improvement
  • Contact occasion coordination
  • Salesforce tools management (Marketing and Service Cloud)



  • Event global digital follow-up
  • B2B digital platform management

Your Personality:

  • Digital enthusiast
  • Client focused
  • Team spirit
  • Analytical mindset
  • Curious
  • Positive thinker
  • Solution oriented


Your skills:

  • Master degree with at least 2-3 years of experiences in a similar function
  • Excel
  • Jira/Confluence or any collaboration tool
  • AEM6 or any other CMS tool
  • html, css
  • Salesforce Marketing and Service clouds or any other CRM tools
  • Looker, Google Analytics or any analytical tool
  • Optional: AB testing tool, Web3 knowledge, Augmented reality and Artificial Intelligence


Start date: September 2024

End date: March 2025