Digital & Client Project Manager - 6 months

Meyrin, GE, CH

Fixed Term

Baume & Mercier, Maison d’Horlogerie depuis 189 ans, propose son savoir-faire horloger au travers de montres sobres et élégantes, rythmé par la devise de ses fondateurs : « N’accepter que la perfection pour n’offrir que des montres de la plus haute qualité. » Les collections actuelles incluent Clifton, s’adressant aux hommes modernes urbains et sportifs, les intemporelles Classima et les montres de formes Hampton. Pour en savoir plus, visitez le site Internet Baume & Mercier : www.baume-et-mercier.com

Primary Duties:

The mission at the Digital & Client department is to deliver an exceptional experience for all clients. You will be focused on delivering a high-quality omnichannel service (primary focus is e-Boutique) that meets the needs and expectations of each of our clients across their different journeys, from pre-sales to after-sales.

As Digital & CRM Project manager, you will work closely with various teams including digital internal and external, CRM, marketing, communication and sales professionals. Your detailed responsibilities will be as following:

Webmastering:

Maintaining, updating and optimizing websites and other digital applications

This includes – but not only - UX optimization and site maintenance and evolution: web pages creation/edition/cancelation, updates on banners, store locator, country specifics, cross selling, special offers, content including texts and assets management, translations coordination.

Creation of business specifications, briefs, mockups and wiki updates
Running tests to make sure designs or updates function properly
Fixing digital applications errors and managing the response plan

Ecommerce Analytics:

Global digital reporting on main performance kpis
Consolidation and adhoc requests
Reports improvement

CRM:

Global CRM reporting
CRM Database evolution and adhoc requests
Newsletters creation (content upload, html modification, target creation)
Cloudpages creation for specific events
Customer journey creation and improvement
Contact occasion coordination
Salesforce tools management (Marketing and Service Cloud)

B2B:

Event global digital follow-up
B2B digital platform management

Your Personality:

Digital enthusiast
Client focused
Team spirit
Analytical mindset
Curious
Positive thinker
Solution oriented

Your skills:

Master degree with at least 2-3 years of experiences in a similar function
Excel
Jira/Confluence or any collaboration tool
AEM6 or any other CMS tool
html, css
Salesforce Marketing and Service clouds or any other CRM tools
Looker, Google Analytics or any analytical tool
Optional: AB testing tool, Web3 knowledge, Augmented reality and Artificial Intelligence

Start date: September 2024

End date: March 2025

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