Senior Sales Ambassador, New Bond Street 1
London, LND, GB
“I make clothes;
women make fashion”
ALAÏA Senior Sales Associate (New Bond Street)
(Permanent, Full-time)
HOW WILL YOU MAKE AN IMPACT?
As an ambassador for Alaia, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service. A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. You need to be proactive about nurturing genuine customer relationships and developing a successful client book.
Working within the flagship boutique, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of great importance when trying to achieve sales within a competitive retail environment.
Key Responsibilities
- Reach targets in line with ALAÏA commercial strategy and sales ceremony
- Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
- Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
- Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service
- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Participate in management of cashier duties to complete a sale
- Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
HOW DO WE KEEP YOU SMILING?
As a significant member of the Alaia community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- A minimum of 3 years prior experience in Luxury Fashion / Accessories
- RTW orientated (experience in Haute Couture is advantageous)
- Experience in pinning a dress to assist with alterations is a plus
- Strong sales techniques and clientelling – must have a strong client base
- Proficiency in Microsoft Office and email is required
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
2nd Stage – Interview with the Boutique Manager
3rd Stage – Video interview with the Retail & Merchandising Manager for Alaia (Paris)
LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/watch?v=ClzY9xo4jjg