ALAÏA Deputy Boutique Manager - New Bond Street

London, LND, GB

Permanent

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

HOW WILL YOU MAKE AN IMPACT?

Boutique performance and sales achievement:

Co-monitor the achievement of sales targets and KPI's for the boutique
Work with the Boutique Director on quarterly action plan to deliver expected growth and reach targets
Provide monthly and adhoc reporting (sales, traffic, KPls, follow up, missed sales, stock issues, CS, discount...) and propose corrective actions.
Support the effective running of the boutique

Team management and people development:

Support the Boutique Director in the management of the team to optimize personal and boutique performance and profitability
Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
Support the Boutique Director in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
Support the Boutique Director with the annual performance management process to provide feedback
Delegate operations activities and establish clear responsibilities within the team
Assist the Boutique Director to provide trainings to the team and support the coaching to drive success
Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment

Client development:

Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
Elevate client experience in store and out of store ensuring brand guidelines are met
Define with HQ & Boutique Director the objectives in terms of client retention, recruitment and reactivation to achieve sales target
Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
Work with retail network on strategy and execution of customer plans to reach top client growth objectives
Research and negotiate local opportunities to partner with personal shoppers / stylists, and other targeted and qualitative groups to acquire luxury audience

Boutique operations and administration:

Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
Monitor visual merchandising and displays to maintain brand image and boutique presentation
Ensure compliance with sales, financial and security procedures as outlined by the Maison
Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Previous boutique management experience, especially in the field of luxury retail
Strong people leadership skills and business acumen
Excellent interpersonal, communication and organizational skills
Ability to motivate and develop team as per ALAÏA’s values
Ability to show innovation and initiative, be proactive and pre-empt boutique and team issues
Excellent presentation and brand ambassador for ALAÏA
Ability to handle multiple demands and competing priorities
Strong customer service approach and ability to drive CRM initiatives
Fluent English (written and oral), Foreign languages a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity
We foster empathy, curiosity, courage, humility, and integrity
We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

Initial screening call with Richemont Talent Team
Interview with the Hiring Manager
Interview with the HR Manager

Apply now »