Reference Code:
98789
ALAÏA Concession Manager - Harrods
London, LND, GB
Permanent
“I make clothes;
women make fashion”
ALAÏA Concession Manager - Harrods
(Permanent Full-Time)
Team Management and Client Experience:
- Acting as the bridge between the shopfloor and the senior management team
- Prominent figure on the floor, leading the team with a collaborative approach and representing the Brand inside and outside the Boutique
- Reporting to the London Boutiques Director, providing constant feedback and solving any difficult scenarios as and when they arise,
- Motivate and Inspire the team to deliver the ultimate ALAIA experience
- Coach the team to ensure and maintain the shopfloor to a luxury standard, anticipate clients specific needs by driving and shaping the hospitality journey
Business Priorities:
- Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service
- developing relationships with Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
- Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor
- Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience
CRM:
- Ensuring the quality of the data collected
- Making sure the team is following up on potential and existing clients
- Developing his / her own clients and lead by example
What impact you create at ALAIA
- Creating a thriving team environment and embedding the best conditions for success
- Making things beautiful – understanding luxury and ALAIA’s positioning within in. Protecting the brand for the long term
What you will create At ALAIA
- Coaching and mentoring
- Working in a vibrant, changing, environment with a different challenge every day
- Motivating and inspiring your team with your enthusiasm for luxury service
- Working collaborative with your team and the wider business
- Encouraging development of your team
- Ensuring client excellent service standards are embedded in team culture
- Relationship building – always looking to learn from and help the people around you
What you will bring
- Great Communication skills
- Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
- A calm and confident approach, with a strong sense of responsibility
- Organized and efficient with an attention to detail
- The ability to make decisions
- A talent for motivating others
- A passion for people management
What ALAIA can offer you
- The opportunity to be a part of an exciting and successful business environment
- A defined career path and scope for development
- To be a strong part of the management team
Your journey with s:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
- Interview with the Hiring Manager
- Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/watch?v=ClzY9xo4jjg