Senior Stylist, South Coast Plaza

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Senior Stylist

Alaia | Costa Mesa, CA

Role Overview

An Alaia Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.

Responsibilities (or Mission)

An Alaia stylist is:

1. A Client Relationship owner

• Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
• Is aware of crm targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

2. An omnichannel business partner

• Has at heart to offer excellent customer service and improve individual business performance
• Uses all omnichannel services available to grow omnichannel sales
• Is aware of store and individual SALES and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Is aware of local trading environment and competitors ‘activities

3. An operations excellence supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and back of house management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established richemont policies and standards

Qualifications

• At least 5 years of experience in luxury retail
• Previous experience in retail sales and operations
• Excellent interpersonal, communication, and computer skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to sit down and stand for extended periods of time
• Able to work open availability including evenings, weekends and holidays
• Ability to lift up to 20lb boxes regularly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $31

Salary will be negotiated based on relevant skills and experience.