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Reference Code:  107507

A.Lange & Söhne- Boutique Manager (Taipei 101)

Taipei, TPE, TW , CN
Permanent
  
  

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

MAIN PURPOSE

 

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

 

KEY RESPONSIBILITIES

 

Management:

  • Ensure smooth operation of the boutique
  • Ensure maintenance the boutique in perfect condition
  • Ensure the development of key role in each boutique
  • Manage effectively employee turnover
  • Responsible for the overall training and development and performance management of Sales Associates
  • Recruit, train, evaluate and coach store employees

 

Sales

  • Achieve or surpass monthly and yearly sales targets
  • Achieve overall gross margin targets
  • Discount Control and monitoring
  • Optimize profitability
  • Analyze store performance and propose actions needed

 

CRM:

  • Treat the customer according to brand’s standards
  • Build a strong customer relationship and loyalty
  • Develop customer database, convert into sales transaction and retain the customer for future transactions
  • Accompany customers for VIP incentive trips / SIHH / other events

 

Service:

  • Implement brand’s service strategy
  • Handle all customer’s enquiries and complaints in a proper manner
  • Ensure the employees provide outstanding customer service

 

Stock Management / Products:

  • Ensure adequate and complete assortments at the boutique
  • Anticipate product needs
  • Negotiate special products with customers and follow-up with management

 

Promotion:

  • Propose and initiate promotional activities
  • Implement promotions and CRM activities
  • Works closely with PR & Comm Manager on promotional program and implementation

 

Requirement

  • Experience: At least 3 years of management experience in luxury retail industry preferred.
  • Skills required: Organized, leadership, broad background in CRM activities (customer relationship management).
  • Behavioral competencies: Excellent interpersonal and communication skills, reliable and independent, outgoing and sociable.
  • Behavioral competencies: Good sales skill, Good interpersonal skills, communicator
  • Good command of English

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