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Reference Code:  107893

Boutique Operations Executive - A.Lange & Sohne, Sydney

Sydney, NSW, AU

Permanent
  
  

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

ABOUT A. LANGE & SÖHNE

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

 

 

 

MAIN PURPOSE

 

Be a part of the exciting re-opening of our boutique and help shape its future as a responsible Boutique Operations Executive for the coordination of the in-store operstaions and sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

 

 

KEY RESPONSIBILITIES

 

 

Supply Chain / Logistics

  • Ensure timely and accurate update of monthly forecast (pick-up/walk-in/stock replenishment)

  • Responsible for inventory control, stock take and follow up on shipments, transfers and consignments

  • Ordering accessories & POS materials

  • Maintain waiting/deposit list and support sales with a proper management of customer orders

 

 

Planning & Analysis

  • Monitor weekly & monthly forecast

  • Maintain and ensure daily clientele book quality

  • Support monthly store meeting and report

  • Validate monthly commission report

  • Follow up on staff KPIs and incentive results

 

 

Sales Operations & Administration

  • Review rosters, leave & overtime records

  • Ensure compliance and audit in collaboration with office

  • Verify and follow up of customer payments and VAT-off sales

  • Handle store vendor management and payment

  • Manage store petty cash and T&E spending

  • Manage after sale service from reception, tracking to delivery, handle customer enquiries

  • Ordering store supply and stationery

 

 

Marketing Activation

  • Maintain event client list by collaborating with office team

  • Support carnet / stock management during events and ICM registration

  • Ensure timely and accurate report on leads / sales after events

  • Order and track customer gift

 

 

JOB REQUIREMENTS                                 

 

  • Diploma or Degree in Business Administration, Retail Management, or a related field.

  • 3 years of experience in a similar role, preferably in luxury retail or boutique operations.

  • Familiarity with inventory management systems and customer relationship management (CRM) software.

  • Excellent organizational and multitasking abilities.

  • Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.

  • Strong attention to detail and problem-solving skills.

  • Exceptional communication and interpersonal skills

 

 

YOUR JOURNEY WITH US:

  • Firstly, you will speak with HR to get to know YOU and give you a preview of the team dynamics and company culture

  • Subsequently, you will be meeting with the Flagship Manager, and Country Manager to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position

  • Finally, you could have the chance to meet with some of the Maison’s Key Leaders

 

 

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