Omnichannel Sales Coordinator

At A.Lange & Söhne Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Sales Coordinator of Omni Channel, Sales & Ops

A.Lange & Söhne | New York, NY

Role Overview

As the Omnichannel Sales Coordinator, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (E-Commerce, Internal Retail, External Retail).

The ideal candidate should be flexible and able to adapt to a fast-paced environment.The position reports directly to the Director of Omnichannel Sales & Operations. This is a full-time position in a hybrid office environment.

Responsibilities

• Provide Sales Support to US and LATAM Teams
• Place, maintain and monitor Sales Orders and International Purchase Orders
• Manage inquiries on product availability, estimated lead time for deliveries and special requests
• Update pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
• Own and improve the ordering process for Sales Accessories, Spare Parts and Packaging Components
• Implement assortments for Sales Accessories by boutique and ensure monthly replenishment
• Manage relationship with external custom strap vendor (monitor orders, assist with background SAP transactions, collaborate with AP on payments etc)
• Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
• Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits 
• Identify potential process improvement opportunities and propose concrete solutions to solve inefficiencies
• Improve daily SAP operational processes through regression / enhancement testing in virtual environments
• Update Booster Assortments / Auto-Replenishment as needed; Identify missing Sell-Outs and adjust Booster Inventories
• Assist with POS Openings / Closings (opening stock order planning, SAP set-up, Booster set-up, Master Data Maintenance)
• Backup for Director of Sales / Director of Sales & Operations
• Miscellaneous administrative duties

Qualifications

• Autonomous, data-driven, detail oriented
• Strong time management skills / able to manage simultaneous deadlines
• Able to adapt to new ad-hoc responsibilities in a fast-paced environment
• Hands-on mentality, pro-active and problem-solving minded / strong customer service mindset
• Team player with good interpersonal competences, curiosity, and empathy 
• Tech-Savvy, excellent command of different software solutions, especially Excel, Word and PowerPoint
• Knowledge of SAP or similar ERP systems is a plus
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• At least 2-3 years of experience in customer service, sales, logistics or operations coordination
• Affinity with the luxury industry is an advantage but not a requirement
• Fluent in English, German a plus

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26.96 - $31.25

Salary will be negotiated based on relevant skills and experience.