Omni Channel, Sales & Operations Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales & Operations Manager

A.Lange & Söhne |New York City

Role Overview

As the Sales & Operations Manager, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (Internal Retail, External Retail & E-Commerce).

The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Director of Operations. This is a full-time position in a hybrid office environment.

Responsibilities

Daily Operations

• Provide Sales Support to Retail Teams
• Place, maintain and monitor Sales Orders and International Purchase Orders
• Manage inquiries on product availability, estimated lead time for deliveries and special requests
• Manage pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
• Own and improve the ordering process for Sales Accessories and Packaging Components
• Maintain assortments for Sales Accessories by boutique and ensure sufficient replenishment
• Manage relationship with external custom strap vendor (monitor orders, assist with background SAP transactions, collaborate with AP on payments etc)
• Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
• Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits

Business Intelligence & Reporting

• Maintain internal reporting and analyses and update as needed
• Support Sales Team during annual Budget Presentations to ALS Global Executive Committee and any ad-hoc quarterly Business Reviews for Richemont Senior Leadership
• Manage Weekly Sales Forecast in collaboration with Sales Team
• Manage Weekly Stock Reports and Product Delivery updates
• Lead Product Allocation Calls with Chief Commercial Officer

Logistics

• Identify potential process improvement opportunities and propose concrete solutions to solve inefficiencies
• Improve daily SAP operational processes through regression / enhancement testing in virtual environments
• Assist with POS Openings / Closings (opening stock order planning, SAP set-up, Master Data Maintenance)

Misc

• Serve as support for Director of Sales / Director of Operations during events, travel, PTO etc.
• Miscellaneous operational / logistical / reporting tasks

Qualifications

• Autonomous, data-driven, detail oriented
• Strong time management skills / able to manage simultaneous deadlines
• Able to adapt to new ad-hoc responsibilities in a fast-paced environment
• Hands-on mentality, pro-active and problem-solving minded / strong customer service mindset
• Team player with good interpersonal competences, curiosity, and empathy 
• Tech-Savvy, excellent command of different software solutions
• Knowledge of SAP or similar ERP systems is a plus
• Knowledge of Mircrosoft Office is a must
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• 3-5 years of managerial experience in sales, logistics or operations
• Affinity with the luxury industry is an advantage
• Fluent in English, German a plus

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90,000 - $115,000

Salary will be determined based on relevant skills and experience.