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Reference Code:  61782

Sales Associate (Arabic speaker) - Harrods

London, LND, GB

Permanent
  
  

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

Time, exceptionally composed

 

Sales Associate (Arabic speaker) – Harrods

(Permanent Full-Time)

 

 

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Sales Associate is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

Sales:

  • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations)
  • Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions)
  • Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections
  • Organize private viewing with potential VIPs in your region
  • Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager
  • Act as a reference in terms of building action plans to achieve personal targets

Brand Ambassadorship:

  • Ensure Excellency within and outside of the boutique
  • Ensure maximum client welcoming, handling, and servicing
  • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party
  • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept
  • Assist in timely boutique implementation and control of any new Visual Merchandizing concepts

Customer Experience & CRM Activities:

  • Ensure Service Excellency within the boutique at all time and with any boutique clients
  • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
  • Proactively participate of regular VIP and orders, considerate of our boutique opportunities
  • Ensure accurate and genuine relationship building with customers
  • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities
  • Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues

Store Operations:

  • Actively taking his part in monthly (quarterly, yearly) stocktaking
  • Actively ensuring all measures to avoid stock discrepancies at all times
  • Automatic replenishment of sold timepieces and active order requests
  • Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

Financial & Cash Register Control:

  • Compliance with procedures, and with legal, fiscal and customs regulations
  • Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

Reporting:

  • Ensure timely reporting of any opportunity, incident, etc. to Assistant/Boutique Manager
  • Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole

Teamwork:

  • Share new ideas, work related practices & knowledge with boutique’s members, office colleagues
  • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.)
  • Full and complete assistance to shift colleague during the sales ceremony

 

HOW DO WE KEEP YOU SMILING?

As a significant member of the A. Lange & Söhne community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

 

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the UK Retail Manager for A. Lange & Söhne

3rd Stage – Interview with the HR Manager for A. Lange & Söhne (Richemont)

 

LEARN MORE ABOUT LIFE AT RICHEMONT AND A. LANGE & SÖHNE BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/user/alangesoehne