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Reference Code:  17323

Assistant Boutique Manager

Dubai, DU, AE

Permanent
  
  

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

MAIN PURPOSE

 

Assistant Boutique Manager is responsible for assisting the Boutique Manager in driving the business performance, day to day boutique operations and supervising the team in delivery of luxury customer service & client experience.

 

SALES AND BUSINESS DEVELOPMENT

 

  • Achieves the boutique sales objectives and KPIs set by the brand management
  • Supports the sales team to ensure individual sales objectives and KPIs are met
  • Anticipate and create sales opportunities, implement monthly action plan accordingly
  • Assists the Boutique Manager in planning and implementing strategies to attract customers

 

CLIENT ACQUISITION 

 

  • Acts as a Brand Ambassador in and outside of the Boutique through building brand awareness
  • Generate prospects and convert to clients
  • Capture and update clients & prospects’ information
  • Build and maintain strong relationships with the clients

 

CLIENT EXPERIENCE

 

  • Provide exceptional experience through excellent clienteling techniques and high standards of customer service
  • Responsible for maintaining the visual merchandising standards and a boutique environment in coherence with the brand strategy
  • Supports the Boutique Manager in training of the sales team to enhance the selling skills, brand and product knowledge

 

BOUTIQUE OPERATIONS

 

  • Ensures team understanding and adherence to the company policies and procedures
  • Implements flawless store operations at all times to eliminate risks and loss
  • Accomplishes timely submission and correct input of daily& monthly reports
  • Plans and monitors the weekly staff rotas and vacations ensuring floor coverage according to the business requirements
  • Acts as a point of contact with the HR Department
  • Executes administration and back office tasks (opening and closing procedures, transfers, shipments, repairs, security)

 

CANDIDATE PROFILE

 

  • Sales oriented person with proven records in his/her previous positions
  • Strong sense of luxury service and aesthetics
  • Passionate towards luxury retail; in particular watches
  • Result and action oriented with strong entrepreneurial mind set
  • Strong ability in building network and maintaining client relationships
  • Excellent written and verbal communication skills to enable effective communication across all levels in the company including the external parties
  • Excellent analytical and organizational skills
  • Detail oriented, proactive, energetic
  • At least 2 years of experience in a managerial position in luxury retail environment