Reference Code:  97756

Team Lead CRM Program (m/f/d)

Dresden, SN, DE


Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

We are looking for a Team Lead CRM Program (m/f/d) for our office in Glashütte near Dresden or Berlin, permanent and in fulltime.


Your Mission


You and your team of four CRM managers are the connective tissue between all the touchpoints of our clients and future customers. You organize true end-to-end journeys, constantly improving customer experience, data gathering and business value. In close collaboration with communication and commercial teams, your aim is to ensure a fully connected strategy, applications backbone and execution. In a company that keeps evolving it’s business model, you are never satisfied with the status quo and are always on the lookout for making things easier, faster, or more effective.


Your Job


  • Team: Enable the specialists in and around your team to do their best work.
  • Strategy & business development: Identify growth opportunities and risks, work with the team to size value, secure resources to deliver and manage trade-offs.
  • Planning: Develop a robust roadmap and program plan that will meet our customer KPIs, together with a wide range of stakeholders across Retail, Data Analytics, Marketing, After Sales in our teams worldwide and our colleagues at Richemont.
  • Applications & operations: Oversee the implementation and further development of our CRM system and the adjacent applications landscape.
  • Community: Build and grow our internal cross-functional and worldwide CRM community - from efficient demand intake to transparent prioritization, from onboarding and training to knowledge exchange platforms.
  • Budget: Manage precise planning of funds and cost actualization


Your Profile

You are a good communicator and passionate about CRM, you already have experience leading a team, you can organize and inspire cross-department collaboration, and you are comfortable working with technical peers to define and implement advanced CRM solutions? You are a hands-on problem solver and keeping a large range of topics under control is what you’re known for?

This role is your opportunity to take the next step, make an immediate impact and grow with your team and our organization.

Professional experience in larger corporations and an international background are a plus, a background in the luxury or hospitality industry are an even bigger plus, fluent German and English is a must.

A challenging task awaits you in a modern oriented company of the Richemont Group. Become part of our success story and leave your footprints. Enrich a team that carries the work of Ferdinand A. Lange into the future with passion and a strong sense of community - according to our motto "Never stand still".


We Offer

  • Performance-related, attractive remuneration with 13th salary and participation in the bonus program
  • A high degree of personal responsibility and the opportunity to implement your own ideas
  • A modern working environment in Glashütte or Berlin
  • Flexible working hours and the option to work from home on two days per week
  • Subsidy for the job ticket
  • Employer-subsidized pension model
  • Annual employee appraisals and individual personnel development
  • Health-preserving measures and occupational medical care
  • Subsidy for childcare cost
  • Free use of digital further education offers in LinkedIn Learning and Speex
  • Extensive corporate benefits offers


Become a part of our success story, leaving your own mark. Enrich a team that is carrying the work of Ferdinand Adolph Lange into the future with passion and team spirit, true to the motto “never stand still.”

Are you interested in this new and interesting challenge? Then contact us in personally or get to know us on our homepage.