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Reference Code:  30741

Retail Project & Operations Manager (m/f/x)

Berlin, BE, DE

Permanent
  
  

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

We are looking for a Retail Project & Operations Manager (m/f/x) to start as soon as possible, full time based in Berlin.

 

Mission

 

An active partner of developing the Retail Strategy of Lange & Sohne you will be working closely with the International Retail Director as well as Retail Architecture, CRM & Akademie – you will contribute to grow Retail business and establish an efficient and sustainable retail network.

 

Key responsibilities

 

         RETAIL PERFORMANCE

  • Implement global retail strategy across internal and external retail network – Retail Roadmap
  • Enroll retail guidelines across internal & external network
  • Set up mystery shopping programs to ensure successful implementation of retail guidelines
  • Develop and lead retail related projects and tools: ICM, Retail Frontend, Retail Dashboards, Dare, Watchfinder…
  • Support in retail network expansion, drive opening & refurbishment projects with subsidiaries
  • Manage CAPEX allocation and follow up with sales and retail architecture teams
  • Set up retail animation programs (opening, launches, events, visual merchandising animations) in collaboration with communication department and following the brand marketing strategy
  • Control and challenge retail operations (model stocks, sales forecast and follow up)
  • Follow up of key performance indicator
  • Working closely with the Akademie to ensure implementation of retail training programs

 

        RETAIL EXPERIENCE

  • Implement the brand’s distinctive retail experience: Sales ceremony & customer journey
  • Animate retail teams performance - Retail Dashboards
  • Drive and develop a proper client experience through a dedicated CRM strategy and organization, control and challenge client life cycle
  • Drive development and reengineering of Manufacture visits
  • Develop retail exclusive services and tools

 

        CRM

  • Development of a BTQ-related CRM strategy in collaboration with respective HQ teams which includes
  • Closely monitor CRM-related KPIs and targets for BTQ staff and BTQ-related market functions
  • Continuous support of / input to HQ team to improve iCM/CRM functionalities
  • Set-up retail teams CRM responsibilities and assist in trainings of key users in BTQs

 

Profile:

 

  • Strong proven track record in retail
  • Wholesale experience is a plus
  • Capability to drive change, to federate around new and innovative ideas
  • Strong management skills to lead, motivate and develop the performance of the team
  • Sales background - with international experience – and good commercial understanding
  • Commitment to providing the best customer experience
  • Strong communication skills (verbal and written)
  • People agility and negotiation skills
  • You have an excellent command of German, English and French, any other languages would be a plus

 

What we offer:

 

  • High degree of personal responsibility and opportunity to implement your own ideas
  • International cooperation within the Richemont Group
  • A modern working environment
  • Flexible working hours and the possibility to work from home
  • Subsidy for the job ticket
  • Employer-sponsored pension plan and capital-forming benefits
  • Annual employee appraisals and individual personnel development
  • Health maintenance measures and company medical care
  • Subsidy for childcare costs for non-school-age children

 

A challenging task awaits you in a modern oriented company of the Richemont Group. Become part of our success story and leave your footprints. Enrich a team that carries the work of Ferdinand A. Lange into the future with passion and a strong sense of community - true to our motto "Never stand still".

 

We look forward to receiving your application documents including your salary expectations for this position.

 

Please click on "Apply now". We look forward to hearing from you.