Sales Support Advisor

Since our inception in 2002, Watchfinder has established itself as the UK’s leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion.

Watchfinder’s success to date has been down to the skills, hard work, and determination of the brilliant and diverse group of people we have hired across the globe. The year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.

To be part of this exciting journey, click apply and begin your new career today!

How will you make an impact?

As a Sales Support Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into our London boutiques, introducing them to the culture of our organisation, developing sales and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist.

Working at either our Mayfair or Royal Exchange Boutique, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales. Collaborating with your colleagues is essential to positive store performance..

A focus for the team is CRM activity and building a loyal client-base for both the brand and boutique. It is essential that this individual is proactive about developing genuine customer relationships.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being caring, pioneering, and outstanding!

How will you experience success with us?

• Passionate about luxury retail and delivering an exceptional service to customers
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem-solving skills
• Highly organised with the ability to prioritise own workload 
• The consummate team player who will put team success ahead of personal gain
• Must be able to cover Watchfinder’s two London boutiques (Avery Row & Royal Exchange)

About you…

• Sales driven with experience working in a target led environment
• Outstanding customer service skills ensuring that customer receive the best experience possible
• Highly organised with the ability to manage and prioritise your own workload
• Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
• The ability to work both independently and as part of a team
• Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
• A positive ‘can do’ approach and a willingness to learn

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance
• Extensive group discounts