Sales Associate - Vancouver

At Van Cleef & Arpels Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Sales Associate

Van Cleef & Arpels| Vancouver, BC

Role Overview

The Sales Associate is a highly client facing role needed to achieve preset sales objectives and exceeds sales targets, as directed by management and proactively develop network and clientele.  A Sales Associate needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique. Excellent communication skills and the ability to interface with clients are needs to excel in this role

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Responsible for developing a network and a loyal clientele
• Attend social functions within the community to generate new business
• Invite current and prospective clients in-boutique events and reach out through social media and other supports
• Responsible for CRM initiatives
• Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
• Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
• Must work to ensure customer satisfaction
• Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

• 5-7 years in a fast-paced luxury and/orsales background
• A Bachelor’s Degree or Jewelry Certification is preferred
• Strong understanding of Customer Services needs and customer priorities
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal and communication skills are a must

Competencies:

1. Runs for Results
2. Eager to Learn
3. Work in a Team

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Salary range: $28-32 CAD/ Hourly

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.