CS Administator, Harrods

London, LND, GB

Permanent

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

CS Administrator

Based in Harrods

Do you match this profile?

Do you have customer service experience?

Are you a customer-oriented person with an attentive and patient listening skills?

Do you how to manage a stock and lead operations?

Are you detail-oriented and a multitasker?

Do you like to participate in the day-to-day life of the boutique?

If so, don't hesitate to apply!

What do we expect from you?

The Customer Service Administrator coordinates the back office Client Services activity in the boutique and boutique workshop (which covers repairs for all 3 UK boutiques), ensuring all administration of files from registration to payment, including follow up, control and analysis. You will be representing the Maison’s values at the highest standards.

Manage the work planning of the in-boutique workshop from the 3 London boutiques (Harrods, Selfridges, New Bond Street)
Follow-up the clients files in cooperation with the boutique staff and the jeweller/watchmaker
Manage the archiving the closed files
Create and send the estimates, also explain the estimates to the Sales Staff
Monitor the Stock of spare parts, leather straps, CS accessories, prepare orders and follow-up with deliveries and transfers.
Process a Stock count
Be responsible for the stock of client pieces kept in the boutique
Follow-up the repairs of stock pieces in coordination with the stock administrator of the boutique

Manage the flow between entities
Perform a Quality Control of the pieces entering and leaving the workshop

Monitor the activity of the in-boutique workshop
Document a dashboard with specific KPIs on the repair volumes and leadtimes by boutique, by category

More than a job… it’s an experience!

Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition.

You will have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.

The recruitment process:

Apply online.

If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.

You will meet with the Boutique Manager, the Local HR Manager, the UK Retail Director.

#BloomWithVca

Apply now »