Sales Associate - Van Cleef & Arpels

Who are we?  

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. 

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. 

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.  

The Sales Associate is part of the Boutique Team and reports to the Boutique Manager. Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.

Are you a good match? 

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English and Dutch.

You sustain a constant, high level of productivity, looking for solutions to increase customers or suppliers satisfaction. You are eager to learn new competencies, capabilities and knowledge and you have the ability to coordinate with other colleagues and ensures their participation to achieve Maison’s targets

What are we expecting from you?  

Reporting to the Deputy Boutique Manager/ the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:  

Advising, Selling & Clienteling

• Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony

• Actively contribute to boutique turnover

• Recruit clients

• Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison

• Follow boutique’s & personal action plans to reach sales target

• Know the boutique KPIs

• Participate in commercial & non-commercial events for the Maison (incl. travel)

Maison Identity & Expertise

• Know the Maison’s products & History

• Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition

• Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)

Customer Services

• Receive clients for repairs drop-offs and pick-ups

• Gather client information (product aesthetic & condition, client request, pre-approved/declined services…)

• Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)

• Register the products for repair / maintenance

• Perform CS activities allowed in the boutique (shining, engraving…)

• Inform clients on his/her repair (cost estimate, status)

• Foster business opportunities through CS (cross-selling)

Client Experience & In-Store Journey

• Prepare the boutique to welcome clients

• Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network

• Personalize relationship with clients & anticipate their needs

• Ease client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)

Operations

• Be aware of products in stock

• Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)

• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)

• Comply with Maison’s policies & commercial rules

• Abide by procedures

• Pay attention to product storage and manipulation

Team Development

• Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)

• Transmit & share knowledge with peers and support other team members when needed

• Contribute to positive team spirit & actively participate in the day-to-day boutique life

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet our local HRBP and Training Manager as well as our Regional E-Business Director.

Otherwise, you will receive an email to inform you that your application has not been successful.