Amsterdam Deputy Boutique Manager

Who are we?  

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. 

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself. 

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.  

You support the Boutique Manager in his/her duties by building customer loyalty and leading/developing the sales team in order to optimize and increase turnover and ensure the profitability of the store. In the absence of the Boutique Manager, you are the operational and managerial relay to the team.

Are you a good match? 

You have a proven managerial experience, you are curious, positive, flexible, organized, reliable and eager to build the success of the Boutique. 

You have strong communication and interpersonal skills while being result and client-driven to achieve excellence. You master English, with French being a plus.

What are we expecting from you?  

Reporting to the Boutique Manager you will be his/her relay on all boutique activities to drive its performance as well as to develop team members and run in-store operations. As part of the management team of the boutique, your role will be to:  

Sales

• Develop turnover by selling and building customer loyalty, Ensure compliance with business practices,

• Be the guarantor of the customer experience and ensure respect for customer service,

• Contribute to the good presentation of products and ensure their development,

• Handle customer disputes Process special orders and work closely with operational departments to ensure follow-up.

Management

• Manage the team in support of the Boutique Manager to ensure the smooth running of the store and achieve the objectives:

• Ensure the safety of people and property

• Establish a positive and dynamic work atmosphere, by setting performance objectives and sharing constructive feedback on the results with the teams develop and train teams,

• Ensuring a presence on the shop floor

• Manage schedules propose and develop all ideas likely to promote the brand locally set up and monitor customer development objectives (clienteling, gifting, customer treatment)

• Implement and ensure the use of sales support and clienteling tools

Administrative:

• Be in charge of the financial, adminstrative and audit management of the store

• Supervising cash transactions and compliance with procedures

• Follow and control the stock, organize and supervise the inventories,

• Control after-sales service operations,

• Manage general housekeeping and liaise with the House and Support support services.

• Analyze the commerical and financial indicators of the results and write weekly reports,

• Participate in the development of the business plan to have a positive impact on the business.

How will you experience success with us?

• Management experience, particularly in the field of luxury retail.

• Excellent communication skills in English (French is a plus).

• Must be available to work retail hours, including weekends.

• Strong leadership and customer service skills.

• Ability to work in a fast paced retail store environment. Flexible mindset with the ability to accept change.

• Excellent analytical, organizational and interpersonal communication skills required.

• Proactive approach to analyzing business needs and human resources.

• Ability to motivate and develop a team like Van Cleef & Arpels.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process:

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet our local HRBP, Regional Retail Director and Regional E-Business Director and VCA HR Manager

Otherwise, you will receive an email to inform you that your application has not been successful.