Reference Code:
100168
Boutique Manager (Flagship)
Seoul, 11, KR
Permanent
MAIN PURPOSE
Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.
KEY RESPONSIBILITIES
Business development:
- Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
- Initiate Boutique events and activities through partnerships to boost sales and traffic
- Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling:
- In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
- Lead by example and develop individual relationships with clients and prospects
- Build and develop the VVIP database.
Boutique performance and operations management
- Reach quantitative and qualitative targets in line with Brand objectives
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
- Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
- Drive the changes and ensure adoption of new tools & services
- Manage boutique operations in accordance with Brand and group compliance policies
- Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor
Represent Brand identity - Act as a Maison ambassador
- Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
- Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
- Adhere with Passion to the values and rituals of presentation established by the Maison
Team Management & People Development
- Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique
- Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
- Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
- Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
- Coach, train, motivate and lead by example with a high degree of professionalism
- Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
- Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
- Drive performance management to achieve KPI’s and perform above expectations