Client Manager

JOB TITLE: Client Manager, India (Based in Dubai)                                    

REPORTING TO: Head of Sales, MEIAT with dotted line reporting to the Int’l Clients & Hospitality Manager

LOCATION: Dubai, UAE                    

MAIN PURPOSE

A strategic role in the MEIAT Region, in continuous interaction with key stakeholders incl. Retail Excellence Manager, CRM & The Suite 1755 Management, the Client Manager, India is responsible for developing and growing clients from India and treating them in the UAE.

You are a key player in contributing to the growth and success in the high-end and Les Cabinotiers segments. You have a keen understanding of the Luxury market dynamic, ideally in (but not exclusive to) watchmaking and high jewellery.

Key responsibilities include networking, establish a strong CRM database, develop sales through new CRM, recommend applicable and actionable short/medium term action plans to drive and grow business and client satisfaction sustainably in India.

KEY RESPONSIBILITIES

VIC BUSINESS DEVELOPMENT

• Build a network, connect and recruit VIC from India.
• Identify pools of (U)HNWI communities and connect with these circles.
• Participate in networking activities inside/outside of the Boutique including client events in the UAE and India.
• Leverage all Brand platform and tools in Dubai to encourage them desire the products and the brand in the long-term.
• Among the targeted clientele, develop High Value (>100 KEUR) and Les Cabinotiers unique pieces segments.
• Consistently provide the highest level of service to the targeted VIC audience.
• Conduct market research in designated regions (UAE, India) to identify potential new clients, market trends and explore business opportunities.
• Provide high quality relevant feedback, strategic insights and requested reports about India to the Management.

CLIENT ENGAGEMENT & CRM

• Engage with clients from India in the UAE or in India and their home country through personalized interactions and hosting opportunities.
• With the support of the Suite 1755 & office teams, lead relevant events organization for the VICs.
• Leverage CRM database and assets to grow client portfolio, incorporate CRM tracking and follow up in line with CRM guidelines
• Collaborate with the CRM, training, retail excellence department to promote the brand and product segments.

PROFILE

• At least 5 years of relevant experience in the luxury industry within a sales/ client relationship field
• Expertise on HNWI recruitment, business development and treatment
• Familiarity with CRM approach for HNWI and the ability to nurture long-term relationships
• Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude in a non-hierarchical structure  
• In-depth knowledge of GCC, India luxury market
• A team player with excellent inter-personal skills
• Good command of written and spoken English
• Proficiency in Microsoft Excel and Power point
• Ability to travel 50% to 70% of the time when required