Assistant Boutique Manager (f/m/d) Stuttgart

Stuttgart, BW, DE

Permanent

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

For our Boutique Opening in September in Stuttgart we are searching for a

Assistant Boutique Manager (m/f/d)

Mission:

The IWC Deputy Boutique Manager (m/f/d) is responsible of co-leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can support the Boutique Manager to run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Deputy Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

Responsibilities:

Business Performance & Operations

Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
Analyze performance to identify business needs and turn them into individual actions and objectives
Co-lead the team to successfully implement and achieve business growth in new retail channels
Ensure operations comply with company policy while consistently improving the functioning of the boutique.
Maintain boutique image according to the brand’s standards
Build and maintain strong collaboration with stakeholders as well as office team

Client Experience & Development

Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
Co-lead the team to host clients with the ability to establish strong relationships
Execute service excellence to increase client satisfaction and retain customer loyalty
Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
Manage client database by applying IWC’s guidelines

People Development

Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
Conduct in-store training, coaching and daily briefs

Profile:

Strong entrepreneurial spirit, leadership skills and sales skills
Excellent communicator who is passionate in building relationship and networking, with strong social skills
High emotional intelligence and general education
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Strong sense for client satisfaction, luxury experience, etiquette and human behavior

Manifest customer centricity mindset in all aspects of the business
Open and outgoing personality

Team player with good interpersonal competences and empathy
Fluent in local language and English and ideally one more relevant tourist language
4-5 years of boutique experience or equivalent experience in hospitality
Applicants with background in luxury retail sales or hospitality preferred

Apply now »