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Reference Code:  99578

Sales Support Specialist

Amsterdam, NH, NL

Fixed Term
  
  

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

 MISSION

 

The Sales Support Specialist is responsible of leading all activities to ensure business continuity and operations. Play a crucial role in ensuring smooth sales operations and customer satisfaction.

Support building a supreme service culture within the organization as well as with our external partners. Understanding the requirements and expectations of our partners and oversee that their expectations are met.

 

KEY RESPONSIBILITIES & DUTIES

 

Sales administration

 

Processing orders

  • Novelty implementation by liaison with HQ
  • Submit weekly wish list based on pending orders
  • Creating and execution of weekly allocation proposal
  • Process order ensuring accuracy and timely delivery
  • Update Model stocks- Stay up-to-date with new product and feature launches
  • Process return orders
  • Monitor inventory level by liaison with delivery team

 

Updating changes in the system

  • Update customer information in SAP
  • Manage the status of the retail network in Booster

 

Customer Service

 

Provide the highest service experience to our partners by supporting sales and after sales queries

 

  • Answer customers' inquiry on availability and delivery
  • Resolve customer's Booster/Strike/WISE issues or complaints by creating SNOW tickets
  • Provide dedicated information about watches and spare parts
  • The troubleshooting and resolution providing of RCS cases

 

Administrative support for team

 

Consignment order

  • Update available collection watches
  • Process consignment orders (e.g. photo shoot, staff's dress watches)
  • Support the marketing team with deliveries and ODN creation

 

Processing POs

  • Process POs on non-stock S&D material

 

Sales Coordination and Analysis

 

  • Follow THE DAILY business ACTIVITIES in close collaboration with the sales managers. In the
  • Data gathering (on product line and reference level) and assessment to develop, recommend and implement and/or optimize sales strategies
  • Independently creates and improves dashboards and reports to assist the sales team
  • Monitoring of Retailization business projects .
  • Analysis of monthly reports by; channel; product families and references and SOSI ratios to propose data driven initiatives that will increase stock-turn and a more productive level of trade inventory.
  • Take ownership of and steer on the sales and KPI with target responsibility

 

Competencies: 

 

  • Autonomous, detail oriented and strong time management skills / able to manage deadlines
  • Hands-On mentality, pro-active and problem solving minded / strong customer service mindset
  • Tech-Savvy, excellent command of different software solutions, especially Excel. Knowledge of SAP and CRM.
  • Ability to analyze reports, identify business trends, and react quickly to the needs of the business
  • Team player with good interpersonal competences and empathy
  • BBA / MBA in business or finance
  • at least 1-2 years of experience in customer, service, sales, logistics or operations coordination.
  • Affinity with the luxury industry is an advantage but not a requirement
  • Fluent in English, Dutch would be a plus  

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