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Reference Code:  100764

Retail Operations Intern

Amsterdam, NH, NL

Trainee/Intern
  
  

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

IWC Schaffhausen – Retail Operations Intern 

 

WE WELCOME 
A passionate university student who is eager to assist and support the IWC Retail team in The Netherlands & Nordics region. If you live and breathe operations excellence, have a client centric mindset and want to show your skills in a luxury environment, if you are an energetic person to support the team with the willingness to learn and hands-on approach: you are the person we are looking for! 
We aim to have fun, but are driven to succeed and passionate about the brand and industry we are in. If you see yourself as this individual, we would love to have a conversation with you. 

 

WHAT YOU CAN EXPECT 
This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you. Furthermore, you have the opportunity to receive training and gain a deep understanding of operations processes at a luxury brand. Joining in on boutique visits and KPI targeted meetings is part of the journey. 

 

Starting internship: 1st July 2024 
Duration: 6 months 

Please note that only the applications under an internship agreement with their university will be considered 

 

KEY RESPONSIBILITIES 

  • Assist growth into Retail Excellence by supporting on daily operations of all Boutiques  

  • Support with updating and implementing policy & procedure guidelines  

  • Communicate to and follow up with retailers on CRM related topics 

  • Follow up with weekly reports by boutique, detailing CRM and KPI activity and progress 

  • Create and improve dashboards and reports to assist the sales team and boutique teams 

  • Assist with onboarding of boutique new hires including uniform coordination and timely access to all systems  

  • Support with creating and implementing new process to streamline communication and improve boutique non-stock articles ordering process   

  • On-site event support when needed 

  • Support to the Merchandising and Sales Coordinator in handling requests and orders 

 

PROFILE

  • Positive and out-going mindset, strong communications skills and stakeholder management 

  • Affinity with the luxury industry is an advantage. 

  • Strong investigative & analytical skills 

  • Excellent proficiency in Microsoft Excel and Powerpoint 

  • Salesforce/SAP, knowledge experience a plus 

  • A first experience in luxury retail / and or Training is a plus  

  • Keen to demonstrate a proactive, persistent approach and attitude 

  • Fluent in English, French or Dutch as a plus 

 

YOUR JOURNEY WITH US: 

If your application is selected, we will reach out to you within 3 weeks for an informal introductory call.  
In the interview process with us, we always ensure you have complete insight and transparency. 
If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team. 
Richemont is an equal opportunity employer. 

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