Sales Supervisor (w/m/d)

Sales Supervisor (m/w/d)

In this role, you are aiming at ensuring consistent management presence on the floor, resulting in better client experience and better team support. As a result of your specialization as Sales Supervisor you will have the following core responsibilities:

Floor orchestration & Traffic Management:

• Ensure business opportunities and client experience are maximized through efficient floor management – including but not limited to:
• Be a visible presence on the floor
• Oversee and direct clients and staff flows to minimize waiting time
• Oversee and optimize the welcoming process from greeting to managing waiting time and offering a broad variety of personalized services
• Act as first point of contact for any client escalation matters
• Assist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)
• Ensure execution of Maison’s guidelines (ex: VM guidelines)
• Daily shopfloor cover planning
   

Client Development & Client Experience:

• Strongly support the operational roll-out of all clienteling activities for the team
• Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions
• Translate learnings from our client engagement barometer and bring them into action
   

Leadership:

• Support & develop sales team to elevate team experience:
• Provide feedback and coaching on the spot
• Actively participate to the performance management process
• Identify learning opportunities
• Engage in learning by doing for the team by involving them in co-development exercises to solve boutique challenges 
   

Operations & Business Models:

• Uphold boutique operations & promote new services & tools:
• Guarantee proper execution of all procedures / compliance related activities (ex. Sales / Finance procedure & cash management, Security & Safety procedures)
• Promote knowledge & adoption of tools in an effective way, i.e new mobile POS, sales force
• Promote knowledge & adoption of new services in an effective way
   

Your Personal Skills: 

• Be a Cartier Ambassador
• Be a multitasker and very attentive
• Have a Hands-on mentality and a can do approach
• Deep customer and service orientation