[Cartier] High Jewelry Client Assistant Manager

JOB TITLE                                               HJ Client Assistant Manager

REPORTING TO                                     HJ Client & Talent Development Manager

LOCATION                                              Korea

MAIN PURPOSE

Responsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client experiences aligned with Maison’s strategies and to enhance client engagement and loyalty through High-End client activities.

KEY RESPONSIBILITIES

1. High-End Client Experience Development

• Plan and implement Maison Client Program (MCP) annually and update activity result and feedback
• Prepare MCP calendar co-working with Maison Client Manager and Event Team
• Investigate and research for development of Art of Cartier classes and contents
• Responsible for MCP (Art of Cartier) onsite operation management and client treatment
• Provide recap after each MCP
• Operate one-to-one client treatment upon request
• Work closely with relevant teams to identify HE clients’ needs and proactively respond to elevate the client experiences
• Control and implement HE annual recurring gift program and occasional client treatment gift
• Plan and control HB Annual support for HB community members to boost up HE sales

2. High-End Event Support and Execution (Local and International)

• Assist HJ Client & Talent Development Manager in event planning and operation
• Support HJ events in terms of client recruitment and event preparation, and monitor staff & client feedback while co-working with boutique and relevant teams
• Manage and coordinate on-site collaboration with relevant team
• Arrange VIP itinerary and treatments in coordination with external agencies
• Develop the HE client program with relevant teams for local event
• Update event performance and HE client activity to prepare internal and regional report/meeting
• Support qualitative and quantitative post event report to region and HQ

3. High-End Client Data Management

• Regularly analyse and update quality of HE client data, and share relevant HE client reports with HJ Client & Talent Development Manager & HJ director
• Actively utilize client data tools including Sales Forces, Looker, CVIP and other HQ client management tools
• Provide analysis data and insights with HB members and coaches on regular basis
• Share with regional HJ team regarding the insights, trends, requests of Korea’s HE clients
• Support client validation data and H-list management
• Support and work closely with cross-functional teams (CRM, Event and Retail team) throughout events and client treatments
• Update HE client activity frequency to CRM team

4. HB Budget Control

• Plan and control HB annual support and monitor monthly boutique expense (HB Cash & Strap)
• Update monthly expense from boutique and HB team in budget summary file
• Support financial management; creation of vendors, creation of SAP PO, submission of invoices, and A&P budget/Expense update
• S&D budget follow-up and execution (HB Gift & Cash)

5. HB Talent Management Support

• Prepare HB Seminar and support relevant activity and training
• Support HB coach meeting and preparation documents (H file etc.) for coaches
• HB community members coaching and counselling
• HB community members activity screening

REQUIRED SKILL:

• At least +5 year working experience in luxury industry
• Strong time-management and organizational skills
• Client & service oriented
• Ability to manage multiple projects independently
• Fluent in both Korean & English
• Positive attitude with good communication skills & logical thinking
• Team player
• Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook